Frequently Asked Questions
Find answers to common questions about our products, orders, shipping, and more.
Products
Are your products suitable as gifts?
Yes. Our products are thoughtfully chosen to make meaningful gifts that encourage faith, hope, and inspiration.
Many of our items are perfect for:
•Birthdays
•Baptisms
•Confirmations
•Christmas
•Encouragement gifts
•Church events
Do you offer personalised gifts?
Some products may be available for personalisation. Please check the product description for details.
Orders
Placing an order?
Simply browse our store, add the items you love to your cart, and proceed to checkout. Follow the checkout steps to enter your shipping and payment details.
Time to Process an Order?
Generally, it takes up to 3 days.
Changing or cancelling my order?
If you need to change or cancel your order, please contact us as soon as possible after placing your order.
Once an order has been processed or shipped, we may not be able to make changes.
Receiving an order confirmation?
Yes. Once your order is placed, you will receive an order confirmation email with your order details.
If you do not receive this email, please check your spam folder or contact us.
Payment
What payment methods do you accept?
We securely process payments through PayPal, which
allows you to pay using:
•PayPal balance
•Credit cards
•Debit cards
Is my payment secure?
Yes. All transactions are processed through secure payment gateways with SSL encryption to protect your information.
Shipping
Where do you ship?
We currently ship to Australia at Flat rate charges per AustraliaPost.
International Shipping?
We are happy to offer international shipping to selected countries upon your emailed request to: [email protected]
Our team will attempt to source the cheapest, safest and fastest ways to deliver your purchased items to you outside of Australia.
Please note:
•Delivery times vary by destination
•Customs duties or import taxes may apply
•These charges are the responsibility of the
customer
How long does shipping take?
Estimated delivery times are:
•Standard Shipping: 3–10 business days
•Express Shipping: 1–4 business days (if available)
Delivery times may vary depending on your location and postal service delays.
How long does it take to process my order?
Orders are typically processed within 1–3 business days after payment is confirmed.
Will I receive tracking information?
Yes. Once your order has been shipped, you will receive a shipping confirmation email with tracking information if tracking is available.
Returns and Refunds
Can I return an item?
We may accept returns for change of mind within [14 or 30] days, provided the item:
•Is unused
•Is in its original condition
•Is returned in original packaging
Please refer to our Refund & Returns Policy for full details.
What if my item arrives damaged or faulty?
If your order arrives damaged or faulty, please contact us within 7 days of receiving the item with your order number and photos of the issue.
We will work with you to arrange a replacement or refund where applicable.