Every purchase supports global ministry and the Great Commission.

Flat rate shipping across Australia

Returns & Refund Policy

Last updated: 17 March 2026

At Christian Presence Online Gift Store, we want you to be satisfied with your purchase. This policy outlines your rights and our returns process in accordance with Australian Consumer Law.

1. Change of Mind Returns

We may accept returns for change of mind under the following conditions:

  • Return request is made within 14–30 days of delivery
  • Item is unused and in original condition
  • Item is returned in original packaging
  • Proof of purchase is provided

Customers are responsible for return shipping costs unless the product is faulty or incorrect.

We reserve the right to refuse returns that do not meet these conditions.

2. Faulty or Damaged Items

If a product is:

  • Faulty
  • Damaged during delivery
  • Incorrect
  • Not as described

you may be entitled to a repair, replacement, or refund under Australian Consumer Law.

Please contact us within 7 days of receiving your order and include:

  • Your order number
  • Photos of the issue
  • A brief explanation of the problem

3. Non-Returnable Items

Certain products may not be eligible for return, including:

  • Personalised or custom-made items
  • Digital products or downloads
  • Gift cards
  • Items marked as non-returnable
  • Products that have been used or damaged by the customer

4. Return Process

To request a return:

  1. Contact us at [email protected]
  2. Include your order number and reason for return
  3. Wait for return approval and instructions
  4. Carefully package and send the item back

Please do not send items back without contacting us first.

5. Refund Processing

Once your returned item has been received and inspected:

  • Approved refunds will be processed to the original payment method
  • Refunds may take 5–10 business days to appear depending on your bank or payment provider
  • Shipping fees are generally non-refundable unless the item is faulty

6. Exchanges

We may offer exchanges for faulty, damaged, or incorrect items depending on product availability.

If you would like to request an exchange, please contact us before returning your item.

7. Lost or Missing Returns

We recommend using a tracked shipping service when returning products.

We are not responsible for returned items lost or damaged during transit back to us.

8. Australian Consumer Law

Nothing in this policy excludes your rights under Australian Consumer Law.

You may be entitled to:

  • A replacement or refund for major product failures
  • Repairs or replacements for goods that fail to meet acceptable quality standards
  • Compensation for reasonably foreseeable loss or damage

9. Contact Us

If you have any questions regarding returns or refunds, please contact us.

Christian Presence Online Gift Store
Email: [email protected]
Website: christian-presence.com